Terms of Use

Last Updated: April 06, 2025

These Terms and Conditions (“Terms”) govern the use of the Zfour HR platform (“Software” or “Zfour HR”), a web-based Human Resource Management System (HRMS) developed and managed by Zfour Technologies. These Terms apply to all customers and users who access or use our services. By accessing or using Zfour HR, you (“Customer”, “you”, or “your”) agree to be bound by these Terms.

These Terms are in addition to any other service agreement (“Customer Agreement”) executed between you and Zfour HR. Capitalized terms not defined herein shall have the meaning ascribed in the Customer Agreement.

1. LICENSE CONDITIONS

Zfour HR grants the Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Software, subject to the following conditions:

The Software may only be accessed and used by the Customer’s employees and authorized personnel.
The number of users must not exceed the licensed limit specified in the Customer Agreement.
The Customer shall not sub-license, distribute, or commercially exploit the Software.
The Software may not be used to provide services to third parties without prior written consent from Zfour HR.

2. MAINTENANCE AND SUPPORT

Remote Support: Zfour HR will provide Maintenance and Support Services remotely (via helpdesk, email, or phone) as outlined in Schedule.
Helpdesk Access: Customers may submit support queries via the helpdesk. Support will be provided only for valid requests related to system issues, updates, or maintenance.
On-Site Support: If on-site support or training is required, additional charges will apply. These charges include travel and time-based service fees.
Planned Downtime: Zfour HR will provide at least 10 business days’ notice prior to scheduled maintenance that could impact service availability.
Service Suspension: Support services may be suspended if payment is overdue for more than 45 days, with at least 30 days’ prior notice.

3. DATA PROTECTION

Customer Responsibilities:
The Customer confirms that they have the right to share any employee or business data (“Customer Data”) uploaded to the system. The processing of such data must comply with all applicable data protection laws. Zfour HR Responsibilities:
Zfour HR shall:

Process Customer Data only on documented instructions from the Customer.
Implement appropriate technical and organizational measures to protect data against unauthorized access, loss, or corruption.

4. SOFTWARE WARRANTY & LIMITATIONS

The Customer acknowledges that:

Complex software is never entirely error-free. While Zfour HR aims to maintain optimal performance, no warranty is made that the Software will be completely error-free.
The Software is not guaranteed to be compatible with all external systems or software unless specified in the compatibility documentation.
Zfour HR does not provide legal, tax, or financial advice.
The platform is provided “as-is,” and any issues will be reasonably supported in accordance with these Terms.

5. REFUND & CANCELLATION POLICY

We do not offer refunds for any subscriptions. Customers may cancel their subscription by providing one (1) month’s advance written notice. During this period, data and access will remain active unless otherwise agreed.

6. MAINTENANCE & SUPPORT SLA

(Schedule 1)

PART A – MAINTENANCE SLA

Updates: Zfour HR may release system updates periodically without prior notice.
Upgrades: Major software upgrades will be communicated in advance. While we may consider Customer feedback, upgrades are based on internal development cycles and priorities.
Zfour HR will release at least one upgrade annually.

PART B – SUPPORT SLA

Touchpoints for Customer Support:

24/7 access to our web-based support system
Phone and email support during business hours (Monday to Friday)
Issue logging and ticketing system
Notification of bug fixes, patches, and general updates

Severity Levels:

High (P1): Critical business operations are affected (e.g., data loss, system crash).
Response Time: Immediate effort during business hours.
Medium (P2): Partial loss of functionality; workaround may exist.
Response Time: Within 24 hours.
Low (P3): Minor issues or general queries.
Response Time: Within 48–72 hours.

7. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction, e.g., India]. Any disputes shall be subject to the exclusive jurisdiction of the courts of Delhi.